My parents use a large and once venerated South Africa bank where the CEO (conveniently, her husband was once minister of finance, and also competent, which must simplify some things) gets paid over R35 million per year, a lot of it surely in bonus. Nevertheless, my parents' Internet banking profile shows 3 credit cards on the website and 5 distinct ones in the app (all, apparently expired but showing the same balance) while the card that they actually use is nowhere to be seen or added. The call centre has just told me that the only way to change any of this is to visit a branch.
Now, my proposal to Ms Ramos is that for the nominal fee of R2 million, I can make her bank a much better business by clearing out some of this mess. Yes, I know that there are layers and layers of ancient systems and procedures but how about building a screen between these and the consumer? It's easy enough to find me. Alternatively, I am prepared to implement a system (if requested by the board and possibly for a more modest fee) to let customers vote on executive bonuses. ;-) :-) :-)
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